The is the key objective of present manufacturing

The Just in Time (JIT) concept was discovered by Japanese
industry and it was followed by western industries also. JIT manufacturing is a
concept mainly focuses to reduce inventories involved in the manufacturing by
providing right quantity of materials at right time in right condition.

The idea of eliminating of “waste”, typical of
lean thinking, is the key objective of present manufacturing industries or
service sectors. The continuous flow with less inventory is an ideal situation:
every operation is performed only if necessary and when required by the next
station in order to avoid the over production and to minimize inventory. In
order to assist this, the production system is no longer pushed by upstream
station, but it is pulled by the end users and it gives signal backward from
the downstream area, up to the first upstream station. Therefore it is talk
about pull production, whose aim is to create a continuous flow, where each lot
must pass from one station to the next one without waiting time. It is hardly
possible to achieve a production system with continuous flow without inventory
and therefore, according to principles of lean, it prefers to separate out each
process.

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The traditional manufacturing unit or service model is no
longer suitable to the context in which service providers are gradually
subjected to various competitive pressures. The philosophy of elimination of
“waste”, a typical lean thinking, is the main objective of creating a
continuous process flow in service industry. The continuous flow is a perfect
situation. Every single service station operation is performed only if
necessary and if requested by the next service station in order to avoid the
waste in terms of overproduction. In order to enable this, now a days, the
production flow is no longer pushed by upstream station, but it is pulled by
the customer and it proceeds backward from the downstream area, up to the first
upstream station. Therefore one talks about pull production system, whose aim
is to create a continuous flow without waste, where each lot must pass from one
station to the next one without waiting time. It is not possible to achieve a
continuous flow of production continuously and therefore, according to the lean
principles, it prefers to separate out few processes with a service industry.

This study is about a new approach to reduce waiting
period of pilgrims at Ganapati temple, Pakhalpur, an important pilgrimage
center in India. This center is located at the bank of holy river chandrabhaga
and is very near to Pandharpur, the largest pilgrimage centre in India. It is
considered to be the abode of Lord Ganesha. This center attracts a large number
of visitors from all over the country irrespective of their caste, religion,
belief, social status and professional affiliation. The main objectives of any
pilgrim are to take darshan of principal deity i.e. Lord Ganesha.

This temple is situated about 7 kilometres away from
Pandharpur. Pakhalpur is a pilgrimage center where pilgrims visit all over year
but mostly it is a periodical pilgrimage center. The pilgrims are coming in
number of batches. As this temple is situated in a village, such a huge traffic
generates tremendous stress on the temple management. Being tradition bound
institute; certain modifications on procedure, layout is not acceptable. The
visitors, exposed to modern society norms, who came to the temple, expect a
better service quality, and shorter waiting time. Thus, the challenge is to
balance the tradition, operational efficiency and increasing pilgrim
expectations.

It is the necessity to find new creative and innovative
models which is able to manage changes. This need is the governing reason
throughout the literature and also by media in the recent years. This new
requirement of the service industries is the motivation point of this study,
which aims to apply the basic of lean thinking for the upgrading of a service
system which has as its first priority to meet customer requirements as fast as
possible. The system studied is a single stage service System. It consists of a
single service station, which serves different products with the same service.
A kanban board is to be developed to collect and manage the products. These
types of systems were studied through a specific and depth literature search. A
simulation model is used for implementation purpose. The service system was
simulated using the Arena 8.0 software. Considering the past case studies and
the outputs from literature, many authors suggested that the way of applying
Lean, is totally dependent on environment. 1, 2

Removing
waste is very important to provide higher quality service or product. Increase
in efficiency with continuous improvement in production process is known as
lean philosophy. 3, 4, 5 This objective can be achieved by determination of
waste during manufacturing a product or service. 6The waiting period of
pilgrims was reduced by 7.5 hours using a software based on just in time
system.7 Lean philosophy was originated in Japan. It was adopted as an
alternative for mass production and batching for increasing efficiency with
higher quality and speed. Many researchers have studied Lean system numerously
and continuous development was observed through literature. 8