A quality management is a
formalized system that documents processes, procedures, and responsibilities
for achieving quality policies and objectives. A quality management helps
coordinate and direct an organization’s activities to meet customer and
regulatory requirements and improve its effectiveness and efficiency on a
Quality management has four components: quality planning, quality assurance, quality control and
continual improvement. These include procedures, tools and
techniques that are used to ensure that the outputs and benefits meet customer
The first component, quality
planning, involves the preparation of a quality management plan
that describes the processes and metrics that will be used. The quality
management plan needs to be agreed with relevant stakeholders to ensure that
their expectations for quality are correctly identified. The processes
described in the quality management plan should conform to the processes,
culture and values of the host organization.
Quality assurance provides
confidence to the host organization that its projects, programmes and
portfolios are being well managed. It validates the consistent use of
procedures and standards, and ensures that staff has the correct knowledge,
skills and attitudes to fulfill their project roles and responsibilities in a
competent manner. Quality assurance must be independent of the project, programme
or portfolio to which it applies.
The next component, quality
control, consists of inspection, testing and measurement. It
verifies that the deliverables conform to specification, are fit for purpose
and meet stakeholder expectations.
Quality control activities determine whether acceptance
criteria have, or have not, been met. For this to be effective, specifications
must be under strict configuration control. It is possible that, once agreed,
the specification may need to be modified. Commonly this is to accommodate
change requests or issues, while maintaining acceptable time and cost
constraints. Any consequent changes to acceptance criteria should be approved
The last component, continual
improvement, is the generic term used by organizations to
describe how information provided by quality assurance and quality control
processes is used to drive improvements in efficiency and effectiveness.
Projects that are part of a programme may well have much of
the quality management plan developed at programme level to ensure that
standards are consistent with the rest of the programme. Stand-alone projects
need to develop their own quality management plans, either from scratch or by
adapting those from other similar projects. This may seem to be an
administrative burden at the beginning of smaller projects, but is always
worthwhile in the end.
The responsibility of the programme management team is to
develop a quality management plan that encompasses the varied contexts and
technical requirements contained within the programme. This sets the standards
for the project quality management plans and also acts as a plan for quality in
the benefits realisation parts of the programme.
As the end user becomes more sophisticated to does their
expectations increase for reliability, quality and accessibility. As more and
more operators realize the importance of transforming to user and service
centric operation it poses new questions for the operator such as: How to
improve the insight capability for service quality experience from end users’
With Huawei years’ of experience working with Tier1 CSPs, providing
service quality management services, allows huawei to bring industry best practice,
methodology, skills, and tools to establish customer centric Service Operations
Huawei-led Manufacturing Quality Management Tested
project approved by IIC:
The Manufacturing Quality Management (MQM) Tested project,
jointly launched by Huawei, Haier Group, China Telecom, and the China Academy
of Telecommunication Research, CATR (formerly China Academy of Information and
Communications Technology), was approved by the Steering Committee of the
Industrial Internet Consortium (IIC) in US.
The MQM project aims to develop a set of quality control methodologies
that can be used repeatedly and adopt the IIC’s Industrial Internet Reference
Architecture to turn traditional manufacturing facilities into smart factories
that are capable of efficiently producing high-quality products. By integrating
modern information technologies into the existing factories, the MQM Tested
solution can help address a number of problems, such as a lack of capacity,
high labor and management costs, and inconsistent quality, caused by obsolete
equipment technologies and labor-intensive manufacturing.
According to Huawei, “MQM Tested is the first tested program from
China approved by IIC. Through this project, huawei aim to apply advanced
industrial internet technologies to factories to help them become digitized and
modernized, and thus to ensure product consistency, boost productivity, and
reduce equipment maintenance costs. Huawei will develop the MQM Tested in
cooperation with its partners by the end of 2017. To promote and accelerate the
application of industrial internet technologies in the “Made in China
2025″ initiative, huawei will work with their industry partners through
the MQM Tested project on service innovation and trials.”
Huawei will apply its smart edge analytics solution for industrial data,
which is based on cognitive computing, to the MQM Tested. This will enable
factories to be able to quickly process, analyze, and store data.
The Mate 9 & 10 dialer
has a shared interface with the contacts app. There are no groundbreaking
features here, but there is nothing missing either. The dual-SIM
settings menu (where available) lets you rename the SIM cards, disable them,
and select which one does calls or data by default. Both cards can connect
simultaneously to LTE networks thanks to Kirin 970’s flagship modem.
The internationally authoritative certification agency DNV
(DET NORSKE VERITAS) announced on April 1, 2003, that the implementations of
Huawei’s environmental management system in all aspects are fully compliant
with the ISO 14001:1996 requirements, as evidenced by its senior specialists’
field audit, and that Huawei has passed the ISO14001 certification assessment.
This indicates that Huawei is now one of the world’s leaders in environmental
As a global telecom gear vendor, Huawei not only pursues leadership in
technology, product quality and service but also is committed to performing its
social duties of environmental protection so as to contribute to the global
environment and sustainable development.
The environmental management system built by Huawei according to ISO
14001:1996 mainly includes: effective control of pollutants to ensure
compliance with the relevant laws and regulations; energy efficiency and
operational cost-efficiency; identifying and control of potential risks; improving
the environmental awareness of all its employees by training; implementing
preventive environmental management by adopting advanced environmental
protection ideas such as green design, green procurement, clean production, and
life cycle analysis, which has involved all the products of Huawei and its
activities in R&D, supplier qualification, purchase, production,
after-sales service, and logistics.
This certification will help Huawei further improve the competitiveness of
its products, overcome the green trade barriers of the developed countries and
regions, and make further achievements in its worldwide market efforts.